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FAQs

Products

Are products selling on aryesa.com cruelty-free?

Aryesa never has and never will conduct animal testing. When we create a product, we test it on ourselves, our friends, and anyone and everyone we can get our hands on! We test on people, never animals. To show our commitment to being cruelty-free, Aryesa has been certified under the Leaping Bunny Standard.

Are products selling on aryesa.com sulfate + paraben-free?

All haircare products are free from sulfates, parabens + phthalates.

Are Aryesa products silicone-free?

Silicones have a bad rep - but they are not always detrimental to your hair! They help create a sleek, shiny look but can sometimes weigh down hair. When we formulate products we determine whether silicones would be beneficial to the product. We are not always silicone-free, but we also don’t see that as a bad thing!

Will the protein content in your conditioning and repair products dry out my hair?

It seems counter-intuitive, but some proteins load up the hair cuticle and can lead to brittle, dry-feeling hair. But protein itself does not dry out hair; rather, when it seals the cuticle, it can intensify the dry feeling of already dry or damaged hair. Therefore, it's important to combine proteins with moisturizing ingredients. We use balanced levels of proteins plus moisturizers to gently refresh and coat the hair cuticle, adding back shine and strength to stressed hair.

If I color my hair shouldn't I use a "for color-treated hair " shampoo & conditioner?

Not necessarily. The most important measures for color-treated hair are preventing fading and dryness. Both of these objectives can be met by using sulfate-free products, and products containing proteins in conjunction with catalyst moisturizers.

I have an African-American hair texture that is curly, kinky, or coarse. will Aryesa products work for my hair?

Yes. However, those with very fine hair should avoid applying the mask at the roots and instead focus on the mid-length to ends of the hair and ensure the product is rinsed from the hair very thoroughly.

Order& Shipping

How do I change an order?

If you need to change the personal details of your order, please email our customer service team as contact us shows. We can change your email address, name, and shipping address if there is a typo mistake.

What payment methods do you accept?

For the time being, we accept Paypal and credit/debit cards(Visa, JCB, MasterCard,  American Express). All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.

How do I change or cancel an order?

If for any reason you wish to cancel your order, please contact us within 24 hours by email after your order has been placed. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion. 

Please note that any orders that have already been packed or shipped cannot be canceled.

How do I track my order?

We will send you an email containing your tracking information as soon as your order has shipped. Typically, you will receive the tracking number within 1-2 days after processing your order.

When will my order be processed?

We process orders between Monday to Friday. Please allow for extra time for your order to be processed during holiday seasons. Please allow for up to 7-12 business days for you to receive your order.

Will I be charged with customs duties and fees?

The prices displayed on our website are tax-free in US Dollars. If a custom duty tax is received, customers will be responsible for paying the customs tax.

Import taxes, duties, and related customs fees may be charged, which are determined by your local customs office.

The payment of these charges is the customers' responsibility. For details about charges, please contact your local customs office.

How do I get free shipping?

Orders over $39 quality for FREE US shipping. All shipped orders will receive tracking numbers so you can check the status of your package.

How do I use a coupon code?

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order. Coupon code cannot be used for orders already placed.

Shopping Policy

Privacy Policy

We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server.

You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.

Return policy

Will I have to pay the shipping fee for return orders?

Yes, all return shipping fees are the responsibility of the customer.

What if the item ordered is defective, incorrect, or damaged?

Please contact our customer service team within 48 hours from your order delivery date. To process your refund claim, you must send us a photograph or video of the defective product. We will process all claims as soon as possible to ensure you receive a replacement item free-of-charge.

How long does the returns process take?

Due to a large number of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.

When will I receive my refund?

All refunds will be credited to the original form of payment. Refund times are generally issued within 3-7 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account. 

What to do if the refund is overdue or lost?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Email: info@aryesa.com

Address: Room 303, Lvchuang Yungu Building, Nanshan Street, Nanshan District, Shenzhen, Guangdong, China

Phone: +86 755 8695 0717